Terms & Conditions

SHIPPING POLICY 
We at Elementz with Design LLC offer $5.00 flat rate shipping on all orders. We at Elementz with Design LLC support USPS and use them as our primary shipping carrier. Regular shipping times are 3-5 days. All orders over $100.00 receive free shipping! You may select expedited shipping at check out, priority shipping is $20.00 and takes 2-3 business days. 
Shipping fees are non-refundable. 
REFUND POLICY
DUE TO THE PERSONAL AND CUSTOMIZED NATURE OF OUR PRODUCTS, ALL ITEMS ARE FINAL SALE.
We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. 
DAMAGES & ISSUES:
Due to the handmade nature of our jewelry, slight variations in color, shape, and size may occur. These differences add to the uniqueness and character of each piece. All jewelry is designed with care, but we cannot guarantee that our products are completely free from minor imperfections. Please inspect your order upon receipt & contact us immediately if the item is defective, damaged, or incorrect. We will promptly evaluate the issue to work with you to find an appropriate resolution. 
Once the tracking says delivered, we are not responsible for stolen or lost packages. Please follow the proper claim procedures with the correct mail carrier. 
JEWELRY CARE & MAINTENANCE 
Handmade and Permanent jewelry should be handled with care to maintain its integrity.  Exposure to harsh chemicals,  perfumes, lotions, and excessive moisture may cause tarnishing or weakening over time. Regular cleaning with a soft cloth and appropriate cleaning solutions is recommended to preserve the quality of your piece.  While our materials are carefully selected for durability,  we do not guarantee against breakage,  stretching,  or wear over time.
PERMANENT JEWELRY TERMS AND CONDITIONS 
Permanent jewelry is custom-fitted and welded on-site directly onto the wearer. Once applied, does not have a traditional  clasp and is intended for long-term wear. Removal requires cutting the jump ring, which should be done with small jewelry scissors, wire or nail cutters. We are not responsible for any damage that may occur during removal.  Elementz with Design LLC is not responsible for any allergic reactions,  skin sensitivities,  or injuries  that may occur as a result of wearing permanent jewelry. Customers are responsible for knowing their own allergies and skin conditions before proceeding.  Elementz with Design  LLC offers unlimited sizing adjustments and re-welds as long as you still have your piece. We want to assure our customers that we will always do our best to take care of them! 
ELIGIBILITY
You must be at least 18 years of age to receive permanent jewelry services. Individuals under 18 must have parental or guardian consent.
LIABILITY AND SAFETY  
The process is quick and painless, but it involves a spark of light during welding. Although the procedure is safe, there is a minimal risk of minor burns or discomfort. Elementz with Design LLC takes all precautions to prevent accidents; however, the customer assumes full responsibility for any risks associated with the process. Customers are responsible for following safety instructions during the procedure and signing a waiver prior to the service. 
RETURNS AND REPAIRS 
DUE TO THE PERSONAL AND CUSTOMIZED NATURE OF OUR PRODUCTS, ALL ITEMS ARE FINAL SALE.
We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. 
Complimentary repairs are offered within 30 days of purchase for breakage caused during normal wear.
Repair Eligibility:
We offer repair services for all permanent jewelry pieces originally purchased and applied by Elementz with Design LLC. 
Proof of purchase may be required. Repairs after the 30-day window will be subject to a repair fee determined on the extent of the damage.
Repair Fees:
Repairs due to normal wear and tear (e.g. chain breakage) are subject to a standard repair fee starting at $10.00.
Repairs caused by misuse, accidental damage, or attempted self-repair may incur additional fees based on the extent of damage.
Lost pieces cannot be repaired or replaced under the repair service.
Non-Transferable Service:
Repair services apply only to the original purchaser and are non-transferable. 
Warranty Limitations:
Our repair service is not a warranty. We do not guarantee repairs will restore the jewelry to its original condition, though we aim to preserve its quality.
Exclusions:
Tarnishing or discoloration from exposure to chemicals, perfumes, or pools is not covered.
Repairs on third-party or altered jewelry (not installed by us) will not be accepted.
THE ELEMENTZ WITH DESIGN LLC PROMISE 
We stand behind our products and want you to be happy with all your purchases! We promise to do our best to take care of our customers!  If you received a damaged or defective item, please contact us within 24 hours of receiving the damaged item so we can fix this. Please call us at 458-899-2121 or email us at letsconnect@elementzwithdesign.com and we will fix it right away!